Consumer Protection act

The Consumer Protection Act of 2019 replaced the old Consumer Protection Act of 1986. The objective of the Consumer Protection Act of 2019 is to save the rights of consumers by establishing authorities for the timely and effective administration and settlement of consumer disputes.

Features Consumer Protection Act of 2019

Establishment of the Central Consumer Protection Authority (CCPA): CCPA will protect, promote and enforce the rights of consumers.

  • Regulate cases related to unfair trade practices, misleading advertisements, and violation of consumer rights.
  • The CCPA will have the right to impose a penalty on the violators.
  • CCPA will have an investigation wing to enquire and investigate such violations.
  • The CCPA will be headed by the Director-General.

Rights of consumers: The following consumer rights have been defined in the Act, including the right to:

  • To be protected against the marketing of goods and services which are hazardous to life and property;
  • To be informed of the quality, quantity, potency, purity, standard, and price of goods or services;
  • To be assured of access to a variety of goods or services at competitive prices; and
  • To be able to seek redressal against unfair or restrictive trade practices.

Establishment of Consumer Disputes Redressal Commission: at the national, state, and district levels. The CDRCs will entertain complaints related to;

  • Overcharging or deceptive charging
  • Unfair or restrictive trade practices
  • Sale of hazardous goods and services which may be hazardous to life.
  • Sale of defective goods or services


  • The National CDRC will hear complaints worth more than Rs. 10 crores.
  • The State CDRC will hear complaints with values – of more than Rs. 1 crore but less than Rs. 10 crores.
  • The District CDRC will entertain complaints when the value of goods or services is up to Rs. 1 crore

Differance Between Consumer Protection Act 2019 and Consumer Protection Act 1986

The Act replaced and repealed the Consumer Protection Act 1986, intending to ease the overall process of consumer grievance redressal. Through the Consumer Protection Act, the government aims to empower consumers to take action against errant sellers. The government plans to safeguard consumers’ rights by setting up the Central Consumer Protection Authority (CCPA). 

Consumer Protection Act 2019 Repeal 1986 Act

Rights of consumers

The Consumer Protection Act gives consumers the following rights:

  • The right to be shielded from the promotion of items, services, or anything that endangers life and property
  • The right to information on the specifications of goods, services, and/or products, where appropriate, in order to safeguard consumers against unfair business practices
  • The right to be guaranteed access to a variety of goods, products, or services at reasonable costs, whenever possible
  • A consumer’s right to be heard and to be certain that their concerns will be taken into consideration in the proper forums
  • The right to file a complaint about unethical business practices, restrictive business policies, or shady consumer exploitation.
  • The right to consumer awareness.


The Consumer Protection Act strives to empower consumers and defend their rights via numerous provisions such as Consumer Protection Councils, Consumer Disputes Redressal Commissions, Mediation, Product Liability, and penalties for making or selling items containing adulterant / counterfeit goods.


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